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Orders are shipped from Monday to Friday from 9:00 to 17:30.

Orders placed over the weekend will be processed starting the following Monday morning.

Upon arrival of the goods, Customers are asked to carefully inspect the package before placing a signature as proof of delivery of the shipment. If for any reason the packaging appears to have been tampered with or if the adhesive tape is not intact, Customers are asked to sign the receipt with reserve, or to refuse the delivery.

In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, Customers are asked to immediately report the incident by writing to ordini[at]

Any notes written by the customer during the order phase (deliver to certain places and at certain times) will be reported to the courier. It is at the discretion of the latter to satisfy such requests.

If for any reason the shipment cannot be successfully delivered to the address provided by the Customer in the commercial contract, the package risks being returned to the sender at the Customer's expense. Such amounts will be deducted from any refund owed to the Customer by NuiNui.

NuiNui undertakes to bear the shipping costs and to make the return only if the goods are defective. In the event that the customer wishes to replace the purchased product, the shipping costs to NuiNui will be borne by the buyer.

All Customers who place an order establish a commercial relationship with NuiNui and therefore undertake to accept delivery of their package. If for any reason the Customer refuses delivery of the shipment or requests it be returned to the sender, any shipping costs, charged to NuiNui, will be deducted from any refund due to the Customer. If you find damaged goods inside your package, we invite you to send an email to our address ordini[at] within 24 hours of receiving the package, with attached photographic documentation relating to the damaged goods. The email must also contain the order and shipping number reference.

Once the case is opened, we will refund the cost of the goods or, if you prefer, replace them. The replacement of the goods will be carried out at our expense according to the warehouse availability of the item to be replaced.

In the event that one or more of the items purchased are not available in our warehouses in a short time, the Customer can inform us of another item of equal value that is available in our warehouses to his liking.